If the profile image is not displaying, check the image URL and the Customize visibility setting. If the URL is invalid, the image is not displayed.
Open the URL entered in the author's "Profile image" in a browser and confirm that the image appears. If it does not, upload an image from Shopify admin → Content → Files, then enter the new URL.
Open "Customize" from the app menu and confirm that "Show profile image" is on. If it is off, turn it on and select "Save."
If this does not resolve the issue, contact us through the contact form.
When you contact us, include the following information.
The store's myshopify.com domain
The target author name
The image URL you entered
The items you have already checked