RuffRuff Author Profiles

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FAQ

Frequently asked questions about settings, display, and support

How do I make the background transparent?

You can achieve a pseudo-transparent background by setting the background color in the Color section to the same color as your theme's background.

How do I hide the branding?

The branding (RuffRuff Apps by WANTO) is automatically hidden when you subscribe to the Light Plan or above.

Is support available by phone or online meeting?

We sincerely apologize, but we currently only offer support by email.

We are unable to provide support by phone, online meeting, or any other means. We appreciate your understanding.

If you would like email support, please contact us through the contact form.

Where should I upload my profile image?

We recommend uploading your profile image to Files in your Shopify Admin.

For instructions on how to upload images and get the URL, please refer to the following blog post:

A complete guide to file management in Shopify Admin | Supported formats, size limits, uploading, and more

I want to delete the author.

Author deletion is not currently supported. If you've reached your plan's author limit, edit an existing author you're no longer using instead of creating a new one.